Shipping policy

As Shreyasam does not have any logistics company of its own and is reliable on 3PL's (3rd Party Logistics) for shipping there are a certain policies that we follow,


  1. The prepaid orders are free shipping whereas the cash on delivery are charged Rs. 50 per item.
  2. The delivery timelines will depend on the location. Please note that the delivery timelines may differ depending on the courier company as well.
  3. The Estimated Delivery Date updated on the tracking page is an approximate derived by evaluating multiple factors. You can expect the order to be delivered before or after the EDD suggested.
  4. All orders are attempted for delivery thrice, by default, in case of unsuccessful delivery. However, in case of cancellation requested by the customer, the order cannot be escalated for a re-attempt.
  5. The order will be initiated for RTO by default after 3 unsuccessful delivery attempts.
  6. Orders not attempted for delivery due to natural calamities are ineligible for a freight refund.
  7. If an order has been attempted to be delivered with damaged packaging, the customer is required to reject the delivery.
  8. All disputes related to Damages during transit must be raised within 48 hours of delivery with unboxing videos. Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. Color Scoops will not be liable for any damages during transit.
  9. Disputes regarding Fake delivery must be raised within 24 hours of the delivery attempt.
  10. Color Scoops will not make any refunds or re-ship a product if any order is undelivered due to miscellaneous reasons and processed for RTO.
  11. All Proof Of Delivery (POD) Dispute cases need to be raised within 48 hours of delivery.
  12. In case an order has been marked Lost, the refund for the retail price will be processed through Color Scoops credits. The refund will be initiated once it has been processed by the logistics partner, which can take up to 7-9 days.
  13. Color Scoops is not liable to offer any compensation for misbehavior, damages, lost orders, negative experiences, delays or unsuccessful deliveries from the courier partner's end.
  14. The shipping of exchange/return orders are responsibility of the customer. The refund or exchange product will only be initiated post checking the product